Shipping and Returns

Delivery and Shipping

a. Shipping charges for our Products and Services may vary. 

b. The shipping charge that will apply will be itemised in the ‘Checkout’. 

c. Delivery times may vary depending on Your location, seasonal influences and other external factors. If You require delivery by a specific time please contact Us prior to placing your order. 

d. If We are unable to deliver Products or Services due to an incorrect delivery address, or if a Product or Service is returned to Us as undeliverable, an extra postage charge could apply to send it again. 

e. Please note that in addition to the postage charges paid at the time of purchase, You may also need to pay local duties, customs or taxes. We are not liable for any such duties, customs, taxes or fees or for any costs associated with re-sending packages that are not received by You due to problems or delays with customs or local distribution networks. 

f. We do not offer refunds on missing items that have been marked by the delivery provider as ‘delivered’.

g. You agree to adhere to any policies and/or instructions We may provide regarding postage of samples back to Us. This is very important to limit the risk of contamination and ensure that postage guidelines are observed.

h. We will not be liable for any samples which may be lost in the post or contaminated in the process of delivery to Us.



a. We are not required to provide a refund or replacement of a Product or Service or reimbursement for shipping if You change Your mind. Please check the dimensions, size and details of the Product or Service before purchasing to ensure that it suits Your needs. If in doubt as to the suitability of a Product or Service please contact Us for more information.

b. If Your order is damaged in transit, please email Us within 24 hours of receiving the damaged Product or Service and include a description of the damage, a copy of Your receipt and photos of the damage.

c. You can choose a refund or exchange if You receive an incorrect Product or Service or a Product or Service has a ‘major problem’. A major problem includes:

i. the Product or Service has a problem that would have stopped someone from buying the Product or Service if they had known about it;

ii. the Product or Service is unsafe;

iii. the Product is significantly different from the sample or description; or

iv. the Product or Service fails to do what We said it would, or what You asked for and cannot be easily fixed. 

d. Please note that general wear and tear is not considered a major problem.

e. If Your Product has a major problem, please email Us within 24 hours of identifying the major problem and include a description of the major problem, a copy of Your receipt and photos of the major problem.

f. Please note that if the problem is not major, We may elect repair the item rather than provide a refund or offer an exchange. 

g. Unless You are sent the incorrect Product or Service as a result of Our error or the Product or Service has a major problem (as defined above), You are responsible for all return postage charges and You assume all risks associated with lost or damaged Products and Services. We will not be held responsible for Products and Services lost or damaged in transit on being returned to Us. 


View full Terms of Service.