Shipping policy

Delivery and Shipping

a. Shipping charges for our Products and Services may vary. 

b. The shipping charge that will apply will be itemised in the ‘Checkout’. 

c. Delivery times may vary depending on Your location, seasonal influences and other external factors. If You require delivery by a specific time please contact Us prior to placing your order. 

d. If We are unable to deliver Products or Services due to an incorrect delivery address, or if a Product or Service is returned to Us as undeliverable, an extra postage charge could apply to send it again. 

e. Please note that in addition to the postage charges paid at the time of purchase, You may also need to pay local duties, customs or taxes. We are not liable for any such duties, customs, taxes or fees or for any costs associated with re-sending packages that are not received by You due to problems or delays with customs or local distribution networks. 

f. We do not offer refunds on missing items that have been marked by the delivery provider as ‘delivered’.

g. You agree to adhere to any policies and/or instructions We may provide regarding postage of samples back to Us. This is very important to limit the risk of contamination and ensure that postage guidelines are observed.

h. We will not be liable for any samples which may be lost in the post or contaminated in the process of delivery to Us.